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Out of Star Wars Galaxies

September 30, 2011

I have not been playing Star Wars Galaxies for perhaps a month now, partly due to that the people I was going to play with were doing other things. But I decided to log in to the game tonight. However, I was met by the message that I could not update the game and login until I had activated/purchased a subscription – which is not possible anymore.

Logging in to the SOE account I cannot see any option to activate SWG – in fact there was no information at all that I had an SWG account even – except in the payment history.

Last transaction was slightly before the middle of August, which would be paying the subscription to just a few days before the subscription cutoff date of September 15th. The credit card that I used to pay the subscription with was cancelled about a month ago – I had forgotten that I had used that one for SWG. I can understand that SOE won’t extend the subscription if the transaction fails, no problem there.

But I would have expected them to send a notice or some indication that the transaction actually failed – I have not seen anything like that from them. At least then I could have fixed the problem and pay them for the 4-5 days that was remaining to September 15th. This is my guess what happened anyway, but since there is no information in the account pages that is only a guess.

Categories: Star Wars Galaxies
  1. September 30, 2011 at 19:59

    That sucks. If you contact customers service and explain what happened, they might make an exception for you and let you sub up.

    I activated my old account some time in August and barely got in before the deadline. However, it’s really on the back burner for me atm. With Isenguard just out in LoTRO, I’m currently obsessing on that game pretty hard. I also find that I can only handle small doses of the heritage quest chain in SWG, it’s a pretty tedious series of quests so far.

    • September 30, 2011 at 20:03

      Yeah, I am going to try to raise the issue with SOE support. If that does not work – well I will get some more free space on the hard drive then.

      • September 30, 2011 at 20:22

        SOE support could not do anything about it, out of luck there.

        Not good news, but I must give it to SOE that it was nice to have a live chat support and “talk” directly with someone – not something you see for most other MMOs.

  2. erminator
    October 18, 2011 at 20:28

    i have the same issue, there has to be a way, im guessing if someone can share the hotfixes /patches released since you last logged in then you should be able to connect as its free, if anyone has i would also like help as I didnt sub in august due to no internet connection was availible

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