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Cancellation troubles

February 25, 2009

Last Friday I decided to cancel my LOTRO subscription; I do not play it often and I have found it so-and-so overall when playing, so I decided to take a break from it for now.

So fo course I logged on to my Codemasters account, found the LOTRO entry entry and selected cancel and then selecting Yes for the “are you really sure?” question.
I was stupid enough to think that was the only thing I had to do. I got redirected in my browser to ClickAndBuy home page after this. ClickAndBuy is the company that charges my credit card for LOTRO on behalf of Codemasters.

Since I had not noticed anything pointing out why I was redirected there I ignored that – which I should not have done. Two days later I get an email from ClickAndBuy that they have charged me for another subscription period…

When complaining to them that I had actually cancelled my subscription, they say that I have to log in at ClickAndBuy to cancel it.

So I decide to log in to Codemasters again to check the status of the account and it is active there! I cancel again, answer Yes to the “are you really sure?” question again and when I get redirected to ClickAndBuy home page I login there. I do find a subscription entry for LOTRO, which I cancel.

And now, when I log back in to the Codemasters account I see that the subscription is cancelled there also.

Maybe there was some place where it was written that the subscription had to be cancelled in two locations; if the ClickAndBuy option would be sufficient, why have have a cancel choice at all and not just a redirect to ClickAndBuy directly? This is the first time I had to go to two places to cancel one subscription. Would it have been too much to ask for big red letters to notify about the unusual procedure?

It was not any big money lost since I only had the 1-month recurring option in this case; usually I tend to go for the 3-month or 6-month options when subscribing to MMOs, but not in this case.

Oh well, live and learn.

  1. February 25, 2009 at 22:50

    Personally all I can say is…congrats on the Cancel of LOTRO…


  2. mbp
    February 26, 2009 at 19:50

    For reasons like this I have taken to going with “make a single payment route” when subbing to mmos. Cancelling a sub just becomes automatic when you don’t bother to renew. I also think there is a very healthy thing to get a reminder every three months or so that asks “Do you really want to renew this subscription”.

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